Withdrawal and Complaints
General information about withdrawal rights and the complaint process.
Version: 2026-09-141. Withdrawal
Where mandatory consumer law grants a right to withdraw from a distance contract, the statutory period and exceptions apply. If a consumer expressly requests that a service starts before the withdrawal period ends, payment may be due for the portion already performed. Specific rules may apply to fully performed services and digital content.
2. How to contact us
A withdrawal statement or complaint may be sent to kontakt@creativecommerce.pl. Include enough information to identify the project or settlement and explain the requested resolution.
3. Useme settlements
If the paid transaction is processed through Useme, payment documents and transaction-specific procedures may also be governed by information supplied by Useme.